• A. Certainly! We provide shipping services nationwide. Shipping incurs an extra cost.

  • A. Generally 2 weeks notice is best. Depending on the size of the order, we may be able to accommodate orders within 7 days.

  • A. Certainly, we provide nationwide shipping services. If your order exceeds $250, we also offer a delivery option within the SF Bay Area for an extra fee.

  • A. Cookies unsealed stay fresh about 1 week. Cookies that are heat sealed individually can last up to 2 weeks. They can also be frozen for several months!

  • A. Apart from any fixed designs / presale options showcased on our website, custom cookie orders require a minimum of 2 dozen for medium to large cookies and 3 dozen for mini cookies.

  • A. We apologize for any inconvenience, but once an order is placed, we are unable to facilitate refunds or cancellations. Nonetheless, we do allow changes to be made within the initial 24 hours after placing the order.

  • A. Absolutely, we do offer bulk discounts for large orders. Kindly reach out to us at info@undercover-cookies.com to initiate a discussion.

  • A. Regrettably, we do not have options for gluten-free or organic cookies at this time.

Frequently Asked Questions ( FAQs)

Terms of Service

  • Your order, your treat! Payment is required upon order placement. We gladly accept payment through credit cards and PayPal.

  • Once your order is placed, we are unable to provide any refunds or accept cancellations.

  • Undercover Cookies operates as a licensed home-based business in compliance with the California Cottage Food Laws. Our food items are crafted within a licensed home kitchen, subject to inspection by the California Department of Public Health. It's important to note that our kitchen isn't free from nuts, eggs, dairy, or gluten.

  • Certainly, we provide nationwide shipping services. If your order exceeds $250, we also offer a delivery option within the SF Bay Area for an extra fee.

  • We understand that choices can be challenging! Don't worry, we're here to assist. Should you require minor modifications to your order, these could potentially be accommodated within 24 hours of placing your order, subject to the nature of the request.

  • Please be aware that all prices are subject to possible changes. Our pricing structure is influenced by ingredient costs, as we continually strive to offer our clients the most delightful and flavorful treats.

  • For medium to large cookies, we kindly request a minimum order of 2 dozen. If you're in need of a smaller quantity, you can explore our presale section on the website, which features a selection of limited designs. Alternatively, keep an eye out for upcoming holiday presales or announcements on our Instagram page or through subscribing to our newsletter. As for mini cookies, a minimum of 3 dozen is required.

  • We capture images of all customized treats to potentially feature in our marketing and promotions. If you prefer your custom treats not to be showcased, kindly inform us during the order placement process by emailing us at info@undercover-cookies.com

  • Given the bespoke nature of some orders, we can extend bulk discounts primarily for substantial orders, usually catering to corporate events or weddings. Should you have a predetermined budget in mind, please don't hesitate to communicate it beforehand. We will make every effort to provide a solution that aligns with your budgetary needs.